Contact Us
Talk to Sales
Have a question about shipping with PrimeWave? Whether you are exploring services for your business or need help getting started, we are here to help.
Prime Wave Express
Send Us a Message
Fill in the form below and a member of our team will get back to you.
FAQ
Contact FAQs
Quick answers about contacting us and what happens after you send a message.
What happens after I send a message?
Your message goes straight to our team. We review submissions in the order they arrive and reply by email to the address you provided.
How long will it take to hear back?
We typically respond within 1–2 business days. Including a tracking number for existing shipments can help us answer faster.
Can I contact you about an existing shipment?
Yes. Select “Existing Shipment” as the reason. If you have a tracking number, include it in the tracking field so we can pull up your shipment quickly.
Where do I find my tracking number?
Your tracking number is shown after you book a shipment and in the Customer Dashboard when you track your shipment. You can also look it up on our Track page.
Is live chat or 24/7 support available?
We don’t guarantee 24/7 live chat on this site. The fastest way to reach us is this form, or the email and phone details on this page.
How We Respond
Every message goes straight to our team. There is no 24/7 live-chat guarantee — we reply by email after reviewing your message.
Expected response time: Messages are reviewed in the order they arrive. We typically respond within 1–2 business days.
When to reach us: You can send a message any time. For urgent shipment questions, include your tracking number so we can find your shipment faster.